Restore a purchase
If you reinstalled Kasvia or switched devices and your packs are missing, open the app and look for the Restore Purchases option in Settings. This re-links your App Store or Google Play account to your purchases.
Purchase help
Kasvia's paid features are one-time purchases — no subscriptions. If something went wrong or isn't showing up, here's how to sort it out.
A pack I bought isn't unlocked
Make sure you're signed in to the same App Store or Google Play account you used when you bought the pack, then try restoring purchases. If it still doesn't show up, email us and include your receipt or order number so we can look into it.
Billing questions
All payments go through Apple or Google — we don't handle billing directly. For refund requests, contact Apple Support or Google Play support. For anything else, reach out and we'll help where we can.
Still need help?
Contact us with your device type and a description of the issue. Include your order number or receipt if you have it.
Contact support