Kasvia's paid features are one-time purchases — no subscriptions. If something went wrong or isn't showing up, here's how to sort it out.
If you reinstalled Kasvia or switched devices and your packs are missing, open the app and go to the Store page. The Restore Purchases button at the bottom of the screen re-links your App Store or Google Play account to your purchases.
Make sure you're signed in to the same App Store or Google Play account you used when you bought the pack, then try restoring purchases. If it still doesn't show up, email us and include your receipt or order number so we can look into it.
All payments go through Apple or Google — we don't handle billing directly. For refund requests, contact Apple Support or Google Play support. For anything else, reach out and we'll help where we can.
Still need help?
Contact us with your device type and a description of the issue. Include your order number or receipt if you have it.
Contact support